Polaris sends email through Amazon SES, from a no-reply address on the Polaris domain. If email is not set up, Polaris works without it, and features that need it, such as Forgot password, are hidden.
Emails Polaris sends
Section titled “Emails Polaris sends”| Subject | Sent when | |
|---|---|---|
| Welcome | You’ve been added to team on Polaris | An admin adds a user. Contains a temporary password. |
| Password reset by admin | Your password on the project name has been reset | An admin resets a user’s password. Contains a temporary password. |
| Forgot password | Reset your password on Polaris | A user selects Forgot password. |
| Shared item | Name shared “title” with you on Polaris | Someone shares a chat or story and chooses to notify. |
| Notification | title — Polaris | Feedback alerts to admins and story owners, budget alerts, and scheduled story deliveries. Story deliveries include the story as a PDF. |
| Budget limit reached | Budget limit reached for provider on Polaris | A model budget limit is reached. |
Every notification email has an unsubscribe link.
Delivery
Section titled “Delivery”Ask recipients to check their spam folder if an email does not arrive. On a new deployment, email delivery may be limited to verified addresses until the sending account is approved for general sending. Ask your admin if a reset email does not arrive.